Shipping policy
Shipping Policy
Last updated: September 21, 2026
Thank you for shopping with JELLY SIGHT. We aim to make every delivery clear, reliable, and easy to track.
Shipping Origins
Orders may ship from New York, United States, or Tianjin, China, depending on the product and stock availability. Some products ship directly from Tianjin. Transit times vary by shipping origin and destination.
Order Processing
Orders are processed and shipped within 3 business days after payment is confirmed. Business days do not include weekends or public holidays.
If we need additional information or if an unexpected delay affects your order, we will contact you using the email address provided at checkout.
Shipping Rates and Delivery Times
Shipping rates and available delivery options are calculated and displayed at checkout based on your delivery address and selected shipping method.
Delivery to most countries typically takes 14–30 calendar days after shipment. This transit time is in addition to the order processing time of up to 3 business days. Delivery estimates are not guaranteed and may vary due to carrier operations, customs clearance, weather, holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.
International Orders
We ship to available destinations shown at checkout.
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless explicitly stated at checkout, and are the customer’s responsibility.
JELLY SIGHT is not responsible for delays caused by customs procedures or for packages held by customs authorities.
Address Accuracy
Please review your shipping address carefully before placing your order. JELLY SIGHT is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer.
Lost, Damaged, or Delayed Packages
If your package arrives damaged, or if tracking shows no delivery progress for an extended period, please contact us at support@jshmd.com with your order number and any relevant photos or details. We will work with the carrier to investigate and help resolve the issue.
Returns and Refunds
For information about returns, exchanges, and refunds, please review our Return & Refund Policy.
Contact Us
For shipping questions or order assistance, contact us at:
JELLY SIGHT
Business address: 2552 71 st, 1st floor, East Elmhurst, NY 11370, United States
US phone: +1 347-871-3318 (text only)
China phone: +86 13012289613
Email: support@jshmd.com
We aim to respond within 24 hours on business days.